Christmas presents 2018

Full return on all orders placed in December. Packages must be returned no later than 4th of January. Packages can be returned in our stores as well. OBS! No refund in stores. 

1-3 days of delivery within Denmark. 2-5 days of delivery depending on country.

Select "Gift wrapping" through your checkout, if it's a present. 

Make sure your present will arrive in time, place your order before the 17th of December. 

ORDER PROCESSING

All orders placed during weekdays (excluding holidays) before 1pm will be processed the same day and will be shipped within 48 hours (subject to card clearance and stock availability). Orders placed after 1pm will begin processing on the next business day.

PAYMENT METHODS

stigp.net accepts Credit Cards such as Visa, MasterCard, Visa Electron, Maestro, Dankort, JCB and American Express. stigp.net also accepts PayPal.

SHIPPING

We use GLS who usually delivers your order within 1-8 business days, depending on the country of delivery. Please note that a signature might be required when receiving the package. The carriers usually operate between 9am and 5pm during weekdays. To help ensure prompt delivery of your order, we recommend using a work address if possible. 

You will receive an order confirmation with your tracking number as soon as we have processed your order, then you can easily keep track of your package.

Once stigp.net have delivered the merchandise to the carrier, you (the customer) will assume the risk of loss and title for the merchandise. You (the customer) are responsible for any additional taxes and duties. stigp.net is not responsible for any fees charged by customs.

HOW TO PROCESS A RETURN OR EXCHANGE 

stigp.net accepts returns and exchanges on all items if you are not satisfied with your purchase. Within 14 days after delivery of your order, you may request the exchange or refund of the items, which you must return to us with tags and in unused condition, accompanied by the original invoice. If an item is returned in used condition or without tags, stigp.net reserves the right to deduct the value of the item with up to 100%. Shipping charges on returned items are at the customer’s expense. Refunds for returned merchandise will be made to the original purchaser’s credit card or paypal account. Please note that refund times are dictated by the card issuers and are outside our control. Items lost in transportation will not be compensated for. If you would like to make an exchange please send an email to online@stigp.net with a short explanation of your exchange, as well as the order number,  to be sure that the item you wish to exchange to is on stock. Upon the acceptance of your exchange you will be given info concerning how to proceed. Upon receipt of package, we will send you the new item as soon as possible. All exchanges are subject to availability.  The items can also be exchanged and returned in one of our three shops in Copenhagen, Denmark. Remember to take you order confirmation with you. Refunds are not given back in the store.

The webshop will make a refund within 24 hours. It takes up to 5 business days before the money is transferred depending on your card issuer.

All packages must be returned to:

Stig P

Kronprinsensgade 14

1114 Copenhagen K

Denmark

THE COMPANY

All purchases made through stigp.net are between you (the customer) and Stig Pedersen ApS.

Kronprinsensgade 14, 1114 Copenhagen K, Denmark

+45 70 22 86 18

online@stigp.net, sso@stigp.net 

VAT NO: 12623275

  

WARRANTY CLAIMS

Stig Pedersen Aps gives 2 years of warranty due to the Danish Sales of Goods Act and are applicable from the order confirmation date. The warranty does not include flaws, damage or wear and tear directly and indirectly due to poor handling of the item. You will have to have the order confirmation/receipt to use your warranty rights.